Exflo Refund Policy

Effective: May 15, 2026

1. Money-Back Guarantee

International Payments (USD via Paddle)

• 14-day money-back guarantee from the date of payment
• Refunds are processed by Paddle.com as the Merchant of Record
• Funds are returned to the original payment method

Domestic Payments (IDR via Midtrans)

• 7-day money-back guarantee from the date of payment
• Applicable for: Credit Card, E-wallet (GoPay, ShopeePay), QRIS
• Bank Transfer (Virtual Account): Refunds are processed manually to your bank account

2. How to Request a Refund

1. Contact our support team at support@exflo.cloud
2. Include: Order ID, reason for refund, and proof of payment
3. Our team will verify within 1-3 business days
4. If approved, funds are returned within 5-14 business days (depending on payment method)

3. Plan Upgrades

• Paddle (USD): Price difference is prorated and charged immediately
• Midtrans (IDR): Full price of the new plan is charged, new period starts from upgrade date

4. Plan Downgrades

• Downgrades take effect at the end of the current billing period
• You continue to enjoy the higher-tier features until the period ends
• No refunds for downgrades

5. Subscription Cancellation

• You may cancel at any time from your profile page
• Premium access continues until the end of the paid period
• No refunds for the remaining period after cancellation

6. Exceptions

Refunds are not available for:

• Requests after the deadline (14/7 days)
• Accounts that violate our Terms of Service
• Abuse of the refund policy

7. Contact

For refund requests, contact: support@exflo.cloud

Last updated: May 15, 2026